Refund and Returns Policy

At Fusion, we strive to ensure your complete satisfaction with every purchase. This policy outlines our procedures for refunds and returns to ensure a transparent and fair process for all our customers.

Refund Eligibility

Refunds will be processed in the following circumstances:

1. Products that are Dead on Arrival (DOA)
2. Non-delivered items after 2 days of payment confirmation
3. Wrong items dispatched from our end

Return Process

For Dead on Arrival (DOA) Products

• Document the issue immediately upon receiving the product
• Contact our customer service team within 24 hours of delivery
• Our technical team will verify the DOA status
• Once confirmed, a full refund will be processed

For Non-Delivered Items

• After 2 days of confirmed payment without delivery
• Contact our customer service team with your order number
• We will track your order and process a refund if the item cannot be located

For Wrong Items

• If you receive an item different from what you ordered:
• Keep the product in its original packaging
• Return the item to our physical location at: Watersys Annex 2nd Floor Tubman Lane Nairobi

Refund Processing

• Refunds will be processed using the original payment method
• Processing time: same-day

Important Notes

• All returns must be in original packaging with all accessories
• Items must be unused and in resalable condition
• Keep your receipt/proof of purchase
• Transportation costs for returns due to wrong dispatch will be covered by Fusion

Contact Us

For any questions about our refund and return policy:

• Email: sales@fusioncomputers.co.ke
• Phone: 0780868605
• Visit: Watersys Annex Building, 1st Floor, Tubman Lane, Nairobi